Carats

Reviews about Carats

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  S M Review added: 2018.10.11

  ★ ☆ ☆ ☆ ☆
  I very rarely write reviews and when I do they're always a 5 as i compliment more than complain but not this time...
  I had a wedding band made at carats and whilst I don't wish to complain too much about ring itself (although the diamonds arent quite as straight and central as I'd like) it's the service.
  My wedding was in March 2016 and they said they'd engrave it in the next batch - the next batch being beginning of November - quite some time!!! So I took it in on 31st October and was informed they'd sent the rings they had off that day so I missed it... well thanks for letting me know - wasted trip! I didn't find them too accommodating and just said next batch would go in New Year... well it's towards the end of February now and I've not been contacted yet...
  I've been trying for 2 days to contact the business, it just rings. Well throughout the day maybe they're busy? So I call at 5pm when expect it to be quieter and still no answer! They say they're open until 530 but I reckon they finish at 5 (please update if so!)
  Anyway, so it's nearly a year now I've been married and I'll probably still have an un-hallmarked wedding ring on my anniversary... I'm not happy as could be taken to be cheap metal and binned if lost and found. I agree with the other review - don't bother. Waiting a year for your wedding ring to be stamped in totally unacceptable.

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