Crooked Retreat

Reviews about Crooked Retreat

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  David Garfield Review added: 2018.08.17

  ★ ☆ ☆ ☆ ☆
  We're parent carers to 4 young children. 2 with learning difficulties so in September we booked a family room with B&B 1 month in advance via telephone for the half term illuminations with 2 adults, 3 children ages between 3 months to 6yr old sharing. Day 1, we got to the guest house in plenty of time by coach to be greeted by the landlords who wasn't welcoming or accommodating and didn't inform us of the breakfast times or fire exits upon our arrival (No literature was placed in our room/door). My son got told off for playing afew notes on the organ in the bar lounge which was abit uncalled for. I asked politely for help with our suitcase due to been given the top level (Room 10) but this was to much of a request. We got to the room it was dirty and attempts were made to cover up damp on the ceiling. We just about got settled into the room when the landlady knocked stating we only booked for 2 nights instead of 6 due to being overbooked which became an awkward situation to deal with even though they had our contact details... (this was meant to be our family holiday) but a 3rd party stepped in and rectified the error. Day 2, My partner asked for the breakfast times but the landlords denied us breakfast stating it wasn't included. By now alarm bells were starting to ring so i had a word with the landlord who took the booking and reminded them another booking error had been made and breakfast was ment to be included that is what we agreed and paid for as I've got 2 children that were hungry upstairs but i was faced with another hostile situation and was told the breakfast wouldn't be honoured and they was bluntly asking us to leave so i backed down even though i the customer was in the right so i agree to buy my kids cereal if they supplied the bowls to keep the peace this was parshentley agreed. When i went to take our rubbish downstairs i was confronted by the landlord again stating he had changed his mind and we should leave immediately giving us a refund i reminded them it was half term so mostly all the guesthouses would be full at this stage in the week and they would be throwing 2 children under 2 and a 6yr old out on the street but neither cared or showed no compassion. In the 21 years I've been coming to Blackpool with my family we've NEVER been treated so harshly or badly. We got thrown out by landlords who couldn't do there job right and blamed us the holiday makers for there mistakes as a parting shot they even accused us for trying to swindle them as we left quietly this accusation went against our christian values. In desperation with 3 young children in tow we finally tracked down a rather nice guest house (review to follow). The moral to our experience is IF YOU WANT A GOOD TIME... DONT STAY WITH THIS GUESTHOUSE!!!

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